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Remote Access Portal

Duo Two Factor authentication is required for access.  If you get a "not enrolled" message when attempting to sign in, please call the Service Desk at (585) 275-3200.

Citrix Apps are accessible from personal devices, including access to eRecord and email without having to install a VPN. Please follow the instructions on this page to install the appropriate version of Citrix Workspace for your Operating System.

If you have any issues accessing the page or launching apps please reach out to the Service Desk via one of the methods listed on this page.

Citrix Apps

Citrix Applications
  • Outlook Web Mail
  • eRecord & Training Environments
  • Intranet Website
  • Virtual Desktop
  • Remote Desktop

eRecord Training

Complete your eRecord Training

Complete your required eRecord training.

Useful Links

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Help is available 24/7

ISD Service Portal

(585) 275-3200

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Citrix Workspace Downloads

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Mac